Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000, and the rules thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the domain name https://softeazy.in, including the related mobile site and mobile application.

The Platform is owned by Softeazy, a company incorporated under the Companies Act, 1956, with its registered office at Co-Operative Bazar Srinagar Purnia Bihar - 854304.

User Obligations and Restrictions

• User Responsibility: To access and use the Services, you agree to provide true, accurate, and complete information during and after registration.
• No Warranties: Neither we nor any third parties provide any warranty regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered.
• Use at Your Own Risk: Your use of our Services and the Platform is solely at your own risk and discretion.
• Intellectual Property: The contents of the Platform and the Services are proprietary to us and licensed to us.
• Unauthorized Use: Unauthorized use of the Platform and/or the Services may result in legal action.
• Payment Obligations: You agree to pay us the charges associated with availing of the Services.
• Legal Compliance: You agree not to use the Platform and/or Services for any unlawful purpose.
• Third-Party Links: The Website and Services may contain links to third-party websites, governed by their respective terms.

Legal Agreement

• Legally Binding Contract: By initiating a transaction for availing of the Services, you are entering into a legally binding contract with the Platform Owner.
• Indemnification: You shall indemnify and hold harmless the Platform Owner from any claims, demands, or actions arising from your breach of these Terms.
• Limitation of Liability: Our total liability shall not exceed the amount paid by you for using the Services or Rs. 100, whichever is lower.
• Force Majeure: The parties shall not be liable for failure to perform obligations due to unforeseen circumstances beyond their control.

Governing Law and Jurisdiction

These Terms and any dispute related to them shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Purnia, Bihar.

Contact Information

All concerns or communications relating to these Terms must be directed to us at:

Email: support@softeazy.in

By accessing, browsing, or otherwise using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

Get in Touch

Whether you have a question, need support, or want to learn more about SoftEazy PathoPro, we're here to help!

Name: Abu Razique Nasar

Address: Co-Operative Bazar Srinagar Purnia Bihar - 854304

Phone: +916200844974

Email: support@softeazy.in

Office Hours: Mon - Fri, 9:00 AM - 9:00 PM

Refund Policy

Last Updated: October 28, 2025

1. Refund Eligibility

We strive to provide a seamless and satisfactory experience for all our users. However, under certain circumstances, we offer refunds in accordance with the following eligibility criteria:

• Failed Transactions: If a payment was successfully processed on your end but failed to reflect on our system due to a technical issue, you are eligible for a full refund. In such cases, please provide proof of payment.
• Duplicate Payments: If you were inadvertently charged more than once for the same service or subscription, a refund will be issued for the duplicate amount.
• Processing Time: Approved refunds will be credited within seven (7) working days. The time taken for the refunded amount to reflect in your account may vary depending on your payment provider.

To request a refund under these conditions, please contact our support team at with relevant payment details and supporting documentation.

2. Non-Refundable Cases

In order to maintain fairness and consistency, refunds will not be granted in the following scenarios:

• Subscription Activation: Once a subscription has commenced, it is considered fully utilized, and no refunds will be provided.
• User Errors or Mistaken Purchases: Refunds will not be issued for accidental purchases, change of mind, incorrect plan selection, or failure to cancel before the renewal date.
• Failure to Use the Service: If a user does not utilize the subscribed service during the active subscription period, no partial or full refunds will be provided.
• Policy Violations: If your account is suspended or terminated due to a violation of our Terms & Conditions, no refund will be issued.

3. Refund Request Process

If you believe you qualify for a refund, follow these steps to submit your request:

• Contact our customer support team at with a subject line stating "Refund Request."
• Provide a detailed explanation of your refund request, including transaction details, payment confirmation, and any supporting documents.
• Our team will review your request and notify you of the decision within five (5) business days.
• If approved, refunds will be credited within seven (7) working days via the original payment method.

4. Chargebacks and Disputes

We encourage users to reach out to our support team before initiating a chargeback or dispute through their bank or payment provider. Unauthorized chargebacks may lead to account suspension or further review.

5. Policy Updates

We reserve the right to modify this Refund Policy at any time. Any updates will be reflected on this page, and continued use of our services after changes are made constitutes acceptance of the revised policy.

Get in Touch

Whether you have a question, need support, or want to learn more about SoftEazy PathoPro, we're here to help!

Name: Abu Razique Nasar

Address: Co-Operative Bazar Srinagar Purnia Bihar - 854304

Phone: +916200844974

Email: support@softeazy.in

Office Hours: Mon - Fri, 9:00 AM - 9:00 PM

Shipping Policy

Last Updated: October 28, 2025

1. Delivery Methods

At SoftEazy, we understand the importance of timely delivery of our software products and services. We offer the following delivery methods:

• Digital Downloads: Software licenses, activation keys, and digital products are delivered instantly via email upon successful payment confirmation.
• Email Delivery: Purchase confirmations, invoices, and software access credentials are sent to your registered email address.
• Online Access: Subscription-based services are activated immediately after payment processing, with access credentials provided via email.

2. Delivery Timeframes

Our commitment to fast delivery ensures you can start using our products without delay:

• Digital Products: Instant delivery (within 5-10 minutes of payment confirmation)
• Software Licenses: Immediate activation and email delivery
• Subscription Services: Access granted within 15 minutes of payment processing
• Customer Support: Email responses within 24 hours during business days

3. Delivery Confirmation

Upon successful purchase, you will receive:

• Payment confirmation email with transaction details
• Software download links and installation instructions
• License keys or activation codes (where applicable)
• Account access credentials for subscription services
• Invoice and receipt for your records

4. Failed Deliveries

In the rare event of delivery issues, we will:

• Automatic Retry: Our system will automatically retry delivery within 30 minutes
• Manual Processing: If automatic retry fails, our support team will manually process your order within 2 hours
• Alternative Delivery: We may use alternative delivery methods if your primary email is unreachable
• Refund Option: If delivery cannot be completed within 24 hours, you may request a full refund

5. Delivery Requirements

To ensure successful delivery, please ensure:

• Provide a valid and active email address during checkout
• Check your spam/junk folder for delivery emails
• Whitelist our email address (support@softeazy.in) in your email client
• Ensure your email inbox has sufficient storage space
• Complete payment successfully before delivery can be initiated

6. International Delivery

Our digital products and services are available worldwide:

• Global Access: All software products can be delivered to any country
• Currency Support: We accept multiple currencies and payment methods
• Local Support: Customer support is available in English for international customers
• Time Zone Consideration: Delivery times may vary based on your local time zone

7. Delivery Issues and Support

If you experience any delivery issues:

• Contact our support team immediately at support@softeazy.in
• Include your order number and transaction details
• Describe the specific issue you're experiencing
• Our team will resolve delivery issues within 24 hours
• We provide full support until your order is successfully delivered

8. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Any updates will be reflected on this page, and continued use of our services after changes are made constitutes acceptance of the revised policy.

Note: Since we deal primarily with digital products and software services, physical shipping is not applicable. All deliveries are electronic and instant.

Get in Touch

Whether you have a question, need support, or want to learn more about SoftEazy PathoPro, we're here to help!

Name: Abu Razique Nasar

Address: Co-Operative Bazar Srinagar Purnia Bihar - 854304

Phone: +916200844974

Email: support@softeazy.in

Office Hours: Mon - Fri, 9:00 AM - 9:00 PM